Organization

organization_support_thread_create

Open a support thread on the caller's behalf — the body becomes the first message.

Tool

Open a support thread on the caller's behalf — the body becomes the first message.

Open a support thread on the caller's behalf — the body becomes the first message. Use when the user wants to contact Lessly support.

Name	Type	Required	Description
body	string	•	No description in the catalog.
title	string	•	No description in the catalog.

Field	Type	Always
id	string	•
title	string	•
status	string	•
category	string	•
messages	array	•
createdAt	string	•
lastMessageAt	string	•
lastMessagePreview	string	•

Open a support thread on the caller's behalf — the body becomes the first message.

When to use

Open a support thread on the caller's behalf — the body becomes the first message. Use when the user wants to contact Lessly support.

Ask your agent something like this:

Open a support thread on the caller's behalf — the body becomes the first message.

The agent will invoke organization_support_thread_create with these arguments:

{
  "body": "<body>",
  "title": "<title>"
}