Support

support_response_escalate

Turn a survey response into a feedback thread so a person can follow up.

Tool

support_response_escalate

Turn a survey response into a feedback thread so a person can follow up.

Turn a survey response into a feedback thread so a person can follow up. The thread opens on the product’s default open status, titled with the survey’s name, authored by the same external respondent, carrying the response metadata plus surveyResponseId, and rated with the response score when it fits 0..10. No message is written — the answers stay on the response, and neither the end user nor an agent typed anything. A response that was already escalated is refused with a conflict naming the thread it went to

Behavior

HTTP: POST /support/responses/:id/escalate

Arguments

Name	Type	Required	Description
id	string	•	Response id

Response

Field	Type	Always	Description
thread	object	•	The feedback thread that was opened
response	object	•	The response, with escalatedThreadId now set

Try it

Turn a survey response into a feedback thread so a person can follow up.

When to use

Example

Ask your agent something like this:

Turn a survey response into a feedback thread so a person can follow up.

The agent will invoke support_response_escalate with these arguments:

{
  "id": "<id>"
}