Support

support_response_get

Get one survey response by id, with its answers exactly as they were submitted.

Tool

Get one survey response by id, with its answers exactly as they were submitted.

Get one survey response by id, with its answers exactly as they were submitted. A response belonging to another product is reported as not found

Name	Type	Required	Description
id	string	•	Response id

Field	Type	Always	Description
id	string	•	Response id
score	integer	•	The answer of the first nps or rating question, raw and never rescaled, or null when neither was answered. Null is not zero — 0 is a real score at the bottom of an NPS scale
answers	object	•	Answers keyed by question id, exactly as stored
metadata	object	•	Free-form client-owned JSON
surveyId	string	•	The survey that was answered
completed	boolean	•	Whether the respondent reached the end
createdAt	string	•	ISO-8601 creation timestamp
updatedAt	string	•	ISO-8601 last-modification timestamp
authorExternalId	string	•	The respondent, byte-identical to what was stored
escalatedThreadId	string	•	The feedback thread this response was escalated into, or null while it has not been

Get one survey response by id, with its answers exactly as they were submitted.

When to use

Get one survey response by id, with its answers exactly as they were submitted. A response belonging to another product is reported as not found

Ask your agent something like this:

Get one survey response by id, with its answers exactly as they were submitted.

The agent will invoke support_response_get with these arguments:

{
  "id": "<id>"
}