Support

support_rule_create

Write a delivery rule: where a survey should be shown (a URL match), on which devices, when (immediately, after a delay, or on the client’s own event) and how often.

Tool

support_rule_create

Write a delivery rule: where a survey should be shown (a URL match), on which devices, when (immediately, after a delay, or on the client’s own event) and how often.

Write a delivery rule: where a survey should be shown (a URL match), on which devices, when (immediately, after a delay, or on the client’s own event) and how often. Nothing here runs on this side — the rule is configuration a client’s own runtime reads back through the public edge and acts on. A rule reaches that edge only while its survey is published, so a rule may be written against a draft and simply waits

Behavior

HTTP: POST /support/rules

Arguments

Name	Type	Required	Description
device	string	—	Which devices this rule applies to (default any)
enabled	boolean	—	Whether the rule is live. A rule is created enabled unless this says otherwise
trigger	object	•	When to show the survey once the page matches
surveyId	string	•	The survey this rule delivers. It must belong to this product
urlMatch	object	•	Which pages this rule applies to
frequency	object	•	How often the same person may see this survey
attributeConditions	array	—	Conditions on the visitor’s attributes. Omit for a rule that applies to everyone

Response

Field	Type	Always	Description
id	string	•	Rule id
device	string	•	Which devices the rule applies to. any is the rule that does not care and is the default
enabled	boolean	•	Whether the rule is live
trigger	object	•
surveyId	string	•	The survey this rule delivers
urlMatch	object	•	Which pages match
createdAt	string	•	ISO-8601 creation timestamp
frequency	object	•
updatedAt	string	•	ISO-8601 last-modification timestamp
attributeConditions	array	•	Conditions on the visitor’s attributes, ALL of which must hold

Try it

Write a delivery rule: where a survey should be shown (a URL match), on which devices, when (immediately, after a delay, or on the client’s own event) and how often.

When to use

Example

Ask your agent something like this:

Write a delivery rule: where a survey should be shown (a URL match), on which devices, when (immediately, after a delay, or on the client’s own event) and how often.

The agent will invoke support_rule_create with these arguments:

{
  "trigger": "<trigger>",
  "surveyId": "<surveyId>",
  "urlMatch": "<urlMatch>",
  "frequency": "<frequency>"
}