Support

support_status_update

Rename, recolour or reorder a status.

Tool

support_status_update

Rename, recolour or reorder a status.

Rename, recolour or reorder a status. The category may only change while no thread references the status: changing it later would rewrite the history of every metric derived from it. A status belonging to another product is reported as not found

Behavior

HTTP: PATCH /support/statuses/:id

Arguments

Name	Type	Required	Description
id	string	•	Status id
name	string	—	Status name as the customer wants to see it. Unique within the product
color	string	—	Display colour as a six-digit hex string, e.g. #2563eb
order	integer	—	Sort order within the status dictionary, lowest first
category	string	—	New lifecycle bucket. Refused while any thread references the status

Response

Field	Type	Always	Description
id	string	•	Status id
name	string	•	Status name, unique within the product
color	string	•	Display colour as a hex string
order	integer	•	Sort order within the status dictionary
archived	boolean	•	Archived statuses stay readable but are not offered as targets
category	string	•	Lifecycle bucket the status belongs to

Try it

Rename, recolour or reorder a status.

When to use

Example

Ask your agent something like this:

Rename, recolour or reorder a status.

The agent will invoke support_status_update with these arguments:

{
  "id": "<id>"
}