Support

support_thread_get

Get one support thread by id, with its status joined in.

Tool

Get one support thread by id, with its status joined in.

Get one support thread by id, with its status joined in. A thread belonging to another product is reported as not found

Name	Type	Required	Description
id	string	•	Thread id

Field	Type	Always	Description
id	string	•	Thread id
type	string	•	ticket: the end user wants something fixed. feedback: unsolicited input
title	string	•	Thread subject
labels	array	•	Every label on the thread, by name
rating	integer	•	The score the client supplied at creation, or null while the thread is unrated
status	object	•	The status itself, joined in at read time
metadata	object	•	Free-form client-owned JSON
priority	string	•	Thread priority
statusId	string	•	Id of the status the thread sits on
createdAt	string	•	ISO-8601 creation timestamp
updatedAt	string	•	ISO-8601 last-modification timestamp
lastReplyAt	string	•	ISO-8601 timestamp of the last reply, or null while there are none
authorDisplay	string	•	Display name for the external author, if given
assignedAgentId	string	•	Assigned agent, or null while unassigned
authorExternalId	string	•	The external author, byte-identical to what was stored

Get one support thread by id, with its status joined in.

When to use

Get one support thread by id, with its status joined in. A thread belonging to another product is reported as not found

Ask your agent something like this:

Get one support thread by id, with its status joined in.

The agent will invoke support_thread_get with these arguments:

{
  "id": "<id>"
}